Activity: 04.07 - Complete Access Management Process
The purpose of this activity is to ensure that all Access Management hand over activities are completed. This activity captures the experience gained, lessons learnt and recommended areas of improvement at an engagement level, which can then be reused in other services.
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Description

At the closure of the Service Engagement, the Request Fulfillment Manager along with Engagement Manager and Client must define the terms and conditions on the handover of Access Management activities. Key resources along with their roles and responsibility needs to be determined and agreed upon between two parties. The Access Management Handover Report must cover details of all activities handed over.

At the end of the handover activity, the Request Fulfillment Manager must produce an Access Management Summary. This report contains details on the lessons learnt and any additional recommendations for potential improvement of Access Management process, that can be reused by similar engagements in future.